FREQUENTLY ASKED QUESTIONS
What is MYBULTV?
BULTV is a leading provider of DIGITAL TELEVISION, Video-on-Demand,
Pay-per-View, Audio-on-Demand, Online Radio and other audio,
video and data services delivered to subscribers over
broadband connections. What differentiates MYBULTV from
other service providers is that our advanced technology
allows us to deliver services directly to the TV screens
and/or Home Entertainment systems of our subscribers.
Do I need a computer to enjoy the services of MYBULTV?
No you don't. When you sign up for service we will send you
a small device which plugs into your broadband connection
(such as DLS, LAN, WiFi or cable) and connects to your TV
set and/or home entertainment system. Other than a TV set
and/or home entertainment system you don't need any
additional equipment to enjoy our services.
What is a set-top box?
A set-top box is a device that turns digital signal into
audio and/or video content and delivers it to a television
set and/or home entertainment system. As a set-top box for
delivery of its services, MYBULTV.COM uses the Tornado M55
Digital Media Center. Tornado M55 receives data packets from
a broadband connection such as DSL, LAN, WiFi or cable,
converts them into audio or video streams which it delivers
to the TV screens and or home entertainment systems of our
subscribers.
Can I use MYBULTV service from my home and my vacation
home?
Yes you can as long as you have broadband access in both
locations. Simply unplug the Tornado M55 device from your
primary location, take it to the new location and connect it
properly. Please note, however, that a single subscription
allows you to use our services from one location at a time.
If you want to use our services from more than one location
simultaneously then you need to purchase extra
subscriptions.
Will the MYBULTV service interfere with my DSL or cable
modem data connection?
The MYBULTV service routes voice and video data alongside
local network data. Thus, you can enjoy our services and use
your computer to access the Internet at the same time. MYBULTV
uses advanced audio and video compression techniques to
minimize the data traffic necessary to deliver its services
and maximize available bandwidth for your other needs. We
recommend, however, that you limit downlink usage (e.g.
limit download of big files) while enjoying bandwidth
intensive content such as video.
Is there a difference between using DSL or Cable modem when
using MYBULTV? Which one do you recommend to use?
Both DSL and cable modems provide sufficient bandwidth to
support the MYBULTV service. You can use either one as long
as it can support 1.5 Mbps traffic for download. To check your speed to our servers click here: Check your speed
Is there an annual contract?
No, there is no term-commitment with MYBULTV service. The
subscription is renewed automatically on a monthly basis.
You may cancel your subscription at any time by semding an e-mail to support@mybultv.com.
Which set-top boxes are compatible with MYBULTV?
MYBULTV currently supports the Tornado M55.
Our system does not support Tornado M10.
Where is MYBULTV available?
MYBULTV is currently available in North America only. You can subscribe for it
and use it from any location in North America with broadband Internet access.
What is the minimum subscription period?
MYBULTV offers monthly subscription to its services.
Subscriptions renew automatically at the end of each month
unless cancelled by the subscriber.
How can I pay for the MYBULTV.COM services?
MYBULTV accepts credit card payment from Visa and Master Card. We can also accept checks, money orders and other
alternative payment methods. If you would like to use the
alternative methods, please email
sales@mybultv.com for more information.
How do I sign up for MYBULTV?
You can sign up online at www.mybultv.com/register.htm.
I ordered WiFi option - how to set it up?
The easiest way is to call our customer service at 1-866-416-1487 and we will do it for you. Please before you call download and start the TeamViewer software from here: http://www.teamviewer.com/download/version_6x/TeamViewerQS.exe
